FAQ
Frequently Asked Questions
everformco Wholesale & Retail Support Center
Ordering
Do you accept wholesale orders?
Yes. We support boutiques, galleries, concept stores, and online retailers globally.
What is the minimum order quantity (MOQ)?
MOQ depends on product category, typically starting from small curated packs for testing markets.
Can I mix different products in one order?
Yes, mixed collections are encouraged for retail flexibility.
Do you offer sample orders?
Yes, sample orders are available for wholesale evaluation.
Can I reorder best-selling items?
Yes, core collections are restocked periodically.
Do prices change for bulk orders?
Yes, tiered wholesale pricing applies based on volume.
Shipping
How long is shipping time?
Typically 7–21 days depending on destination.
Do you ship internationally?
Yes, we ship worldwide.
Is tracking available?
All orders include tracking numbers.
Are items fragile?
Yes, ceramics require careful handling and reinforced packaging.
What if package is delayed?
Delays may occur due to customs; we assist in tracking updates.
Do you offer express shipping?
Available for selected regions upon request.
Products
Are products handmade?
Many items are hand-finished or hand-glazed.
Will each piece look identical?
No, slight variations are part of artistic production.
Are colors accurate?
Minor variation may occur due to lighting and glaze process.
Are sculptures hollow or solid?
Depends on design; most ceramic pieces are structurally optimized.
Can items be customized?
Limited customization available for wholesale partners.
Are products suitable for outdoor use?
Most are designed for indoor display.
Support
How can I contact you?
sales@everformco.store
Response time?
Usually within 24–48 hours.
Do you support retailers long term?
Yes, we build long-term wholesale partnerships.
Do you provide product images?
Yes, marketing assets are available for partners.
Do you support dropshipping?
Selective support depending on region and order volume.
Can I visit your studio?
By appointment for select partners.